Privacy Policy

Effective Date: 03/11/2025

At Sao Cosmetics (also known as Genani), accessible from https://saocosmetics.com, one of our main priorities is the privacy of our visitors. This Privacy Policy document outlines the types of information that Sao Cosmetics collects, how it is used, and the steps we take to protect your personal data.

1. Information We Collect

We collect only the information that you provide directly to us when you use our services. This includes:

  • Personal Identification Information: When you make a purchase or interact with our site, you may be asked to provide your name, email address, shipping/billing address, phone number, and payment details.

  • Transaction Data: Information regarding the products you purchase, payment method, and order history is collected to fulfill your orders and manage customer service requests.

Additionally, while browsing our website, certain information may be automatically collected by our site, such as your IP address, browser type, and device information, which are used to improve your user experience and analyze site traffic. This data does not personally identify you.

2. How We Use Your Information

The information we collect is used solely for the following purposes:

  • To Process Transactions: We use your information to complete your purchases, process payments, and fulfill your orders.

  • To Improve Customer Service: Your information helps us respond to your customer service requests, process returns, and provide you with the best possible shopping experience.

  • To Communicate with You: If you subscribe to our newsletter or opt-in to receive updates, we may use your email address to send promotional emails, product updates, and information regarding your order.

  • To Enhance Our Website: We use non-personally identifiable information to analyze website usage, improve the content, and ensure the best experience for all visitors.

3. Log Files and Cookies

Sao Cosmetics uses log files, which include non-personal information such as your IP address, browser type, and referring/exit pages, to track website activity and improve site performance.

We also use cookies to store and track your preferences, enhance your browsing experience, and keep you logged in when making purchases. Cookies are small text files stored on your device. You can disable cookies through your browser settings, but this may impact your ability to fully utilize the website.

4. Third-Party Services

To support the operation of our e-commerce site, we use third-party services, such as GoDaddy for hosting and Squarespace for website management. These third parties may collect and store data on our behalf but are not permitted to use it for any other purposes. Additionally, they have their own privacy policies that govern how they manage your information.

We also use payment processors such as Stripe or PayPal to handle payments securely. These services have their own privacy policies and are responsible for protecting your payment information.

5. Data Security

We take reasonable steps to protect the security of your personal information by using SSL encryption and other security measures. However, no method of transmission over the Internet or method of electronic storage is 100% secure. While we strive to protect your personal data, we cannot guarantee its absolute security.

6. Your Rights Regarding Your Data

Depending on your location and applicable laws, you may have rights to manage and control your personal data:

  • Right to Access: You can request to view the personal data we hold about you.

  • Right to Correct: You can request that we update or correct any inaccurate or incomplete information.

  • Right to Delete: You can request that we delete your personal data under certain circumstances (e.g., if you no longer want to receive marketing communications).

  • Right to Opt-Out: You can unsubscribe from our promotional emails at any time by clicking the “unsubscribe” link at the bottom of any email.

To exercise any of these rights, please contact us at info@sao.us.

7. Children’s Privacy

Our website is not intended for children under the age of 13. We do not knowingly collect personal data from children under 13. If we become aware that a child under 13 has provided us with personal information, we will take steps to delete that data.

8. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or for other operational, legal, or regulatory reasons. Any changes will be posted on this page, and the “Effective Date” at the top of the policy will be updated.

9. Contact Us

If you have any questions or concerns about this Privacy Policy or how we handle your personal information, please contact us:

Important Notes:

  1. Customization: Replace placeholders like [Your Phone Number] and [Your Physical Address] with your actual contact details.

  2. Legal Advice: If your e-commerce site handles sensitive data or is subject to laws like GDPR or CCPA, you may want to consult with a legal professional to ensure full compliance.

  3. Third-Party Services: Always link to the updated privacy policies of third-party services like GoDaddy, Squarespace, and payment processors that you use.

Let me know if you need any further adjustments or specific details!